Support services


As an EFP customer, you are prepared. Not only do we offer you the corresponding services but we also train you and your employees lastingly with respect to the highest possible degree of independence you seek.

For entrepreneurs who decide to use their SAP system without in-house specialists, we offer service concepts that are tailored for them exactly. They define the desired degree of service; from application management to SAP system support, EFP puts together your service portfolio and offers the required services and products at attractive terms.

Application management

App_Manag
We take on end user support for you, assist and train your users along the entire SAP product portfolio.
  • 1st level support
  • user training
  • process documentation
  • change request management
  • application reviews
Further information

Application support

App_Supp
We support and consult your team with our industry-specific knowledge in the further development and maintenance of your SAP processes.
  • Help desk
  • Application support
  • Process consultation
  • Process optimisation
  • Licence optimisation
  • Release optimisation
Further information

System management

Syst_Manag
We monitor and service your SAP system proactively and plan its further development and optimisation with you.
  • Monitoring and system maintenance
  • Release management
  • System optimisation
  • Database archiving
  • User administration
  • Authorisation system
  • Maintenance planning
  • Change request managementnce
Further information

System support

Syst_Supp
Make use of our expertise for supporting your base team in operating and maintaining the entire SAP product portfolio.
  • Help desk
  • Release change
  • Hot packages
  • System tuning
  • OSS messages
  • System reviews
  • Hardware change
  • Technical consultation
Further information