Support services
EFP and the SAP software are expressly geared to long-term operation of high-quality solutions. This means that, apart from first-class implementation competence, resources that will support them effectively in day-to-day business are available to our customers.
At the same time, the constant change on the market as well as, for example, new legal requirements, demand flexibility and the readiness to react, adjust and expand immediately.
At the same time, the constant change on the market as well as, for example, new legal requirements, demand flexibility and the readiness to react, adjust and expand immediately.
As an EFP customer, you are prepared. Not only do we offer you the corresponding services but we also train you and your employees lastingly with respect to the highest possible degree of independence you seek.
For entrepreneurs who decide to use their SAP system without in-house specialists, we offer service concepts that are tailored for them exactly. They define the desired degree of service; from application management to SAP system support, EFP puts together your service portfolio and offers the required services and products at attractive terms.
For entrepreneurs who decide to use their SAP system without in-house specialists, we offer service concepts that are tailored for them exactly. They define the desired degree of service; from application management to SAP system support, EFP puts together your service portfolio and offers the required services and products at attractive terms.
Application management

- 1st level support
- user training
- process documentation
- change request management
- application reviews
Application support

- Help desk
- Application support
- Process consultation
- Process optimisation
- Licence optimisation
- Release optimisation
System management

- Monitoring and system maintenance
- Release management
- System optimisation
- Database archiving
- User administration
- Authorisation system
- Maintenance planning
- Change request managementnce
System support

- Help desk
- Release change
- Hot packages
- System tuning
- OSS messages
- System reviews
- Hardware change
- Technical consultation